Pros
Staff discount is consistently named as the biggest perk, alongside a 1% commission on sales in many departments. Vibrant, fast-paced environment — being a luxury department store, there's always something going on, events, new product launches, and interesting international customers. Good training and product knowledge — you pick up genuine luxury retail and clienteling skills that transfer well to other premium brands.
Cons
Cliquey culture comes up a lot, particularly at the Birmingham store, with several reviewers describing department-level cliques and favouritism from managers. Management is hit-or-miss — described as a "lottery" depending on which floor manager you get; some are praised, others called rude or poor at communicating. Sales targets and KPI pressure can be heavy; pushy selling is expected and underperformance shows up in reviews.