Downhill slide from what it used to be - Senior Disability Representative Sedgwick Employee Review

2.0
Apr 19, 2025
Recommend
CEO approval
Business outlook

Pros

PTO time is great, remote work if not near an office. Some excellent co-workers. Employee chosen charity involvement.

Cons

Pay is below average. Your loyalty to the company means nothing to them in the long run. Very heavy claim loads and micromanaging. Nearly every task is considered a critical task. Expectations to complete a certain amount of work while also fielding calls on a round-robin style call line and taking calls for your own claims. AND all actions are to be completed on any claim you touch. But do it all in under 7 minutes. Including the review of 28 pages of medical that was supped to be done by another examiner 4 days ago. It is not realistic. But according to operations and supervisors, everyone should be able to. Technology based claim handling and communication but no way to check that calls are actually recording. You WILL be fored of they are not. Turnover is high. There are always new examiners putting notes in your claims that may or may not be accurate.

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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