Go else where - Care Team Representative Sedgwick Employee Review

1.0
Dec 27, 2023
Recommend
CEO approval
Business outlook

Pros

Remote, got the choice of a schedule

Cons

As a new hire, I’ve experienced significant discrepancies in the onboarding process. The promised two-week training session provided insufficient hands-on preparation for phone duties, leaving me and my colleagues unprepared. Moreover, there’s a concerning misalignment between the initially communicated role and the actual responsibilities assigned. The lack of transparency from higher-ups regarding role expectations is disheartening. If you value your self-respect and seek a transparent work environment, I recommend exploring other opportunities. The disregard for employee concerns and the misleading information provided create an unfavorable work atmosphere. Consider this review as a cautionary note for prospective employees. It’s disheartening to experience a lack of genuine care from team leaders who prioritize their interests. The promise of growth opportunities feels hollow when the reality is different. Reflecting on my decision to join this company, I regret not exploring other options where the commitment to employee well-being might be more sincere. The idea of spending a significant portion of one’s life here only to attain a team leader position feels like a misplaced investment in personal and professional development.

Explore other reviews about Sedgwick

4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for with a great claims system. Does it go slow some time yes, but by far it is productive. This company truly wants employees to get work done. This is how it should be. So far so good. They really encourage teamwork and employee teamwork! Stark contrast to other places I’ve worked.

Cons

Need to be a little more strong on client rules of what we can and cannot provide. It’s very client service oriented. However, without limits can cause confusion to directives and expectations.

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