Pay can differ by client - Customer Service Representative (CSR) Sedgwick Employee Review

2.0
Aug 31, 2023
Recommend
CEO approval
Business outlook

Pros

great company, as a whole, that is extremely inclusive. Most of the people are fun to work with.

Cons

You get team leads who have never done your job and don't know the half of what you deal with daily. You are told you are great at your job, but not good enough to get a raise. If you complain you will deal with retaliation. You will be told you can not take unpaid time off only to find out you can requested it, but it will most likely be denied for no reason! You have shift bids every 6 months and if you're not perfect you'll get horrible hours, and they wont care if you have another job, they'll tell you too bad they should be your number one priority.

Explore other reviews about Sedgwick

4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for with a great claims system. Does it go slow some time yes, but by far it is productive. This company truly wants employees to get work done. This is how it should be. So far so good. They really encourage teamwork and employee teamwork! Stark contrast to other places I’ve worked.

Cons

Need to be a little more strong on client rules of what we can and cannot provide. It’s very client service oriented. However, without limits can cause confusion to directives and expectations.

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