Pros
There aren't any, except that there's no phone loop, only extension calls.
Cons
Where do I start? There are too many to list. Working a claim file takes an eternity because of so many redundant steps and separate notes for every step in documenting the file, reviewing coverage, making a payment. Literally everything takes 3x as long as it should. The tools you are given to work with are ridiculous - most of the time there isn't even contact information for the insured. I've never seen claims handling so inefficient. It's a 37.5 hr work week but it's impossible to get everything done in that time. Expect to work long hours and weekends - you still won't be "caught up". There are only so many hours in the day. We all have lives, family, kids...this is NOT the place you want to work. You can't carry over PTO and the benefits are a joke. Extremely high deductibles AND expensive. Insurance doesn't pay a cent until you've met the deductible.