Pros
PTO, day 1 insurance, Work From Home.
Cons
Work load is absolutely too much. Within the first 3 hours of the day you will get somewhere between 15-25 calls that you will need to assist with. If you work more efficiently, the more calls and work you have to do. I realized I could just stretch time out in certain things and it made my workflow easier, which shouldn't be the proper way to work. Sedgwick's whole system of operations for Tier 1 needs to be vastly overhauled, as the first time I took calls I was only to do intake calls, but there's no queue for that. The mentors had me and my class of 90+ people just "transfer" calls back into the queue for someone else to pick up, which was one of the 90 of us. The clients kept remarking how they had been through that transfer process multiple times. Pay is also way too low for the actual work we do. I used to do management work and it was far less while I received more money. It shouldn't have to be more work for less money.