Great company - don’t let the reviews fool you. - Claims Examiner Sedgwick Employee Review

5.0
Apr 1, 2020
Recommend
CEO approval
Business outlook

Pros

Amazing PTO package. Management truly cares about colleagues. Transparency is valued. Many of the reviews are written by colleagues clearly frustrated by current events. Sedgwick gives back what you put in. They value your input and will do what they can (within reason) to right a wrong. This is a claims job. For many it will come as a surprise that every claims job out there has a heavy work load that will leave you feeling “overworked and underpaid.” Perhaps it isn’t the company that is the problem - perhaps it is you, the colleague. If you are unhappy adjusting claims, it is not going to magically get better at another company. Find claims in a book of business that you enjoy, or perhaps it is time to start working towards moving into another area of insurance. Sedgwick is a business with clients to service. It has to make sacrifices just as everyone else is currently doing at the time of writing this review. That having been said, if you are a self-starter with a strong claims background and can adapt quickly, you will succeed with Sedgwick.

Cons

You will thrive more if you are a self-starter that catches on quickly.

Explore other reviews about Sedgwick

1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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