It's not the worst but it's not the best.... - Claims Representative Sedgwick Employee Review

3.0
Oct 19, 2013
Recommend
CEO approval
Business outlook

Pros

-lots of PTO -flexible shifts -low cost benefits (the HRA plan is pretty good) -good co-workers -if you're on the home depot account, you're in their building (access to the gym, cvs, cafeteria and some home depot events) -nationwide company

Cons

-no training (your first couple of days is spent in front of the computer for "training") -salaries are not current with the atlanta area. sedgwick pays about $10k less. -advancement opportunity but micro-managing supervisors. -lots of turnover and no plan to work around it -no company bonus -home depot account is where they send adjusters to die -did i mention micro-managing supervisors? they literally take note of how many times you get up from your desk. take too long to get coffee? they'll call you on your cell to see where you are. -no uniformity between teams. each supervisor has their own way of adjudicating claims. -you get a lot of PTO but you get claims up until the day before you're off. if you try to take more than a week off, you have to get "special" approval. -upper management sits in their offices sending emails all day about how much the adjusters aren't doing but don't jump in to help.

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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