Pros
Management will support your lying to mid size clients about program results, individual claims and adjuster responsiveness, caseloads and adjuster team turnover in favor of larger, more profitable clients.
Cons
Unless you are a member of the management clique, which consists entirely of former SRS individuals, you will never progress in this organization. If you want to provide quality claim service to clients with revenue less than $2M annually, you will receive zero support from IT, Finance, or Claim Operations. You will continually be bombarded by claim managers informing you that your client’s favored adjusters (who you lied to the clients about 3 months earlier: telling them that “adjuster X was the greatest and soooo much better than the adjuster you like but who is being reassigned to a much more profitable client’s program) will no longer be working on your client’s program, because, well...caseload. You will also contend with a loss fund accounting system and a client billing system that is wrong far more than it is right, and which is incapable of auditing and correcting itself. This will lead to many embarrassing situations where you will try to explain incorrect information but will just erode any confidence your client has in you, and ultimately the company.