Typical call center experience. Creating claims for FMLA/ Disability, and General Liability - Anonymous employee Sedgwick Employee Review

3.0
Dec 29, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Corporate building has a full cafeteria, Star bucks, concierge service, full gym, game room, and the building is NICE. Health Benefits start day 1 and the “training” is paid.

Cons

SUPER strict point system. After accumulating 4 occurrences (in a 1 year rolling period), they start the write up process of getting rid of you. The scheduling system is horrible. All breaks and lunches are totally random day-to-day, so it’s hard on the single parents that have no outside help with school-aged children. All the amenities are “fluff” because the adherence policy is so strict, there’s never time to actually utilize any of that stuff unless it’s before or after work hours. The calls are very slow after 5pm so being on the schedule between 5-8p is really a drag. The environment/culture here is really a “robotic” environment. The random scheduling and strict adherence policy doesn’t allow for any real interaction with fellow colleagues.

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1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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