Apart from a few moments of brilliance, my experience was abysmal. - Applications Developer Sedgwick Employee Review

1.0
Sep 11, 2013
Recommend
CEO approval
Business outlook

Pros

Reasons to work at Sedgwick? Well, it's a large company, and thus easy to hide in the crowd if you're marginally competent. Much like government work, standards seem to be less and less an issue. Other than that, I don't know that I can find much reason to recommend it.

Cons

"Colleague" Resources is a joke. During the two years I was employed here, they were entirely unable to update my address (I moved in the first month of employment). As a result, they sent pay stubs, insurance information and now my severance check and outprocessing paperwork to the wrong address. I have repeatedly given them my current address, but to no avail. Apparently nobody working there has the ability to update a database. They will also routinely close your open trouble tickets without resolving them and without contacting you to let you know. The service provided by phone is so ineffective as to make Indian tech support hotlines look responsive and helpful. They leave you with a feeling that all anyone is able to do is create a ticket in their notoriously memory-hole-riddled ticket system and then hope that something magically occurs to make that ticket go away (if that doesn't happen, they apparently will close it anyway). And that's completely without getting into the lunacy I faced in actually working at Sedgwick. I'll just say this: Neville Chamberlain would approve of the way Sedgwick conducts its internal software development. Serving clients' every whim in customizing their applications, bowing and scraping in appeasement while also giving lip service to developers' cries of alarm as the codebase slowly (and in many cases, not so slowly) grows with each customization to a point where maintenance work is prohibitively expensive (a situation blamed on the developers, of course. "Why does it take so long?!" is the cry from senior leadership). In short: stay away from this place.

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

3.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

The work gets easier over time and you get used to the calls and questions but training came more from the calls then the actual training that you get before you start the position

Cons

Metrics are crazy. They expect very short calls but most callers are calling because something serious or tragic has happened and they are reporting the incident. Its difficult to keep the calls short with someone that is freaking out and feels like they need to get every detail. Also people quit often and that leads to calls back to back with barely any breaks to just take a breather.

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