Do not work for this company. - Senior Claims Examiner Sedgwick Employee Review

2.0
Aug 22, 2013
Recommend
CEO approval
Business outlook

Pros

You'll NEVER get bored. There's plenty of work to do and a variety of cases to keep you interested.

Cons

Sedgwick will take advantage of you, work you like a dog, then fire you for no reason - other than they can hire two people for the cost of your salary. Their internal structure calls for Sr. Examiners to have 250 cases. Some of their Sr. Examiners actually have a pending of 400 or more cases. Industry standard is under 150, which is much more realistic for a Sr. Examiner to handle because their cases are typically much more complex legally (multiple defendants, questionable legal liability w/possible summary judgement, etc.), and have very severe injuries. Those kind of files require a lot more time and attention than your typical soft tissue injury that a less experienced adjuster can handle. That is why Sr. Examiners are assigned to handle them. Sr. Examiners typically work 50 to 60 hours a week just to keep their heads above water. If you want to actually do a good job, expect to work more than that.

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1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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