Stop and consider - Customer Service Representative Sedgwick Employee Review

2.0
Aug 27, 2019
Recommend
CEO approval
Business outlook

Pros

Was paid $14/hr for a terrible job that triggered major anxiety and depression state. It is probably guaranteed that the client you work for will have better STD and LTD arrangements than Sedgwick has for their own employees because they have no problem letting their employees know that they are expendable.

Cons

The place reeks of favoritism, no raises unless you are promoted, don't expect any kind of respect from anybody. The job involves dealing with nothing but unhappy people who are either sick or having kids so there's a wide swing of emotions to deal with and as just a CSR, you are left with a whole bunch of nothing that you can do and you have to rely on case managers who are bogged down with too much of a workload.

Explore other reviews about Sedgwick

4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for with a great claims system. Does it go slow some time yes, but by far it is productive. This company truly wants employees to get work done. This is how it should be. So far so good. They really encourage teamwork and employee teamwork! Stark contrast to other places I’ve worked.

Cons

Need to be a little more strong on client rules of what we can and cannot provide. It’s very client service oriented. However, without limits can cause confusion to directives and expectations.

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