Customer Care Representative - Anonymous employee Security Source Employee Review

2.0
Jun 23, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company offered good health and dental benefits. Casual dress code which is nice compared to have to dress up for other companies. Having two breaks along with lunch which was nice.

Cons

Too much micromanagement. Management was awful. Terrible pay and not being appreciated for your hard work. Never notified of company changes. Not a great company to work for. Co-workers and managers always talking about other employees behind their backs on company property before the start of the work day. So unprofessional. Not good leadership. Overall terrible work environment. At month end upper management would always get on employees to close calls to get company enough revenue. When it came to crunch time too much stress. Employees getting promotions in a short amount of time and others not being rewarded for their hard work. Just unfair and not respectful of others. Lousy place.

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5.0
Oct 9, 2022
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Pros

Great benefits to have as a married person

Cons

Lunch break is only 30 minutes

3.0
Apr 9, 2014
Recommend
CEO approval
Business outlook

Pros

The people on your team are great. It is a fast paced environment which is awesome, to learn from. The company is always adding new business which shows that the company is growing.

Cons

The training when starting is not really training at all. There is no instructions or references to look back on unless you already have made a mistake. The management team is always coming up with new ways to micromanage how many calls you can do during the day. They want an answer for each day as to why you were not able to reach the goal as oppose to reflecting on the numbers at the end of the week or month end. It usually always something out of the employees control since it is because of the controls & process that the business customer requires in order to complete the call.

4
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