4.0
Sep 30, 2008
Former employee
Columbus, OH
Recommend
CEO approval
Business outlook
Pros
Above average salary for the retail industry-- some sales associates can work off commission or base plus commission, ethical business practices, good employee discounts--20% off clothes including landsend.com and 10% everything else, easy to request time-off-- I never had a problem requesting a day off
Cons
apathetic attitude of management-- management was hesitant to deal with costumer service issues that were beyond the sales associates control, declining quality of costumer service-- Sears used to have one of the best return policies, now it is similar to other retail establishements, overpriced service plans and high APR credit card that associates are pressed to sell/establish.