Pros
I worked on the floor in the Softlines Department. I liked a lot of the people I worked with. Some people were truly interested in doing their work and meet their goals. I liked my supervisor - she was easy to talk to.
Cons
Training is ridiculous. You do online training - has to be in store during work hours. Then they throw you out onto the floor. They don't teach you other things so when they come up, you're running around trying to find the answers - and not everyone cares that you're new. There are a lot of teenagers (no surprise), but they are somewhat annoying to work with. All they did was gossip and they hardly ever did anything to help anyone who worked on the floor. I was an MCA and they expected us to answer their Code 3 calls, which I never did on weekends because it was crazy on the floor. But they never sorted the clothes that were returned or not purchased. My manager was quite anal about things, and wanted everything done her way. There was no real room for growth. She talked down a little. Also, the people at this KS store are really ghetto. Most of them made a mess on the floor and in the fitting rooms, but for some reason, management didn't want to have fitting room attendants. People steal from there all the time. It's so easy, I could've done it on my fitting room rounds if I had no morals. I came on as a seasonal employee and it seemed like they hired pretty-much anyone. Some coworkers hardly did anything. After the holiday season, people left and we were constantly short-handed, but were still expected to get everything done. Good employees were not treated fairly or with respect. If your manager liked you, you were lucky. If he/she didn't, then it sucked to work there. People were constantly threatened with termination because their credit apps were low. They wanted us to push those things like no other. Umm, not everyone wants a credit card. I also knew a coworker who had an accident because of uneven floor and Sears tried to get out of paying for her medical bills. She was in pain, but would get in trouble for sitting down while at the cash register. Management was upset because they didn't get their fat bonuses. She eventually left. They also pushed signing people up for rewards if they weren't signed up - they encouraged to tell "members" that we couldn't proceed with the transaction unless we had an email address. Some people didn't want to give our their email addresses, but we were supposed to get it out of them. Equipment was very dated. As some people have said, a working SNC was gold. The registers were so old and it seemed like half of them were down on really busy days. Life-work balance didn't work for me. The pay wasn't worth the long hours. Quality of clothes was terrible. Zippers on coats were faulty.