This company allowed me to grow, but now has a gloomy future outlook. - Anonymous employee Sears Employee Review

3.0
Aug 13, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I really enjoyed working my way up in this company. I learned a lot in my 3 years of experience with the company and I have made great connections throughout the district. There is a company wide social media site that allows all associates to reach out to each other for any questions they may come across. Also, Shop Your Way Rewards is a loyalty program that I can truly believe in.

Cons

The company is cutting costs in any way possible, which makes employees very nervous about losing their jobs/ hours. Many employees are overworked and burnt out due to this. Customers get extremely frustrated, finding cash registers that are closed, having to walk to opposite end of store just to check out. I often have customers complain that it took them so long to find an associate to help them on the salesfloor. Hardlines delivery, installation, and repairs is a complete mess due to the company using outside companies for all of this, also leading to angry customers who "will never shop Sears again".

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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