Tread Carefully - Merchandising Manager Sears Employee Review

2.0
Jun 27, 2017
Recommend
CEO approval
Business outlook

Pros

There is great partnership and teamwork within individual teams and cross functionally. The people at Sears really do care and want to see the company succeed. Great ability to showcase your skills and put new thoughts into practice.

Cons

The relentless layoffs and store closings drive dismal moral. There is a constant dark cloud of "am I next?". As the team shrinks, the workload does not, leading to even lower moral for those left to accomplish those tasks, There are no annual pay increases, very expensive heath benefits, no 401k match, and mostly worthless associate "discount" program based on membership points rather than price reductions. The focus is nearly 100% on the development of the "Shop Your Way" online program, and very little attention given to the physical stores. It is pretty clear that the CEO (who owns the majority of the company) is in it as a real estate investment opportunity, rather than building a driving a world-class retailer.

Explore other reviews about Sears

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

See reviews by: Helpful|Rating|Date|All