5.0
Nov 21, 2025
Current employee, more than 3 years
Pune
Recommend
CEO approval
Business outlook
Pros
Direct interaction with global customers, handling onboarding, support, and escalations. Ability to drive improvements in customer processes and satisfaction metrics. Collaborative environment with sales, product, and engineering teams. High ownership and recognition for proactive problem-solving.
Cons
Workload can spike during product releases or compliance updates. Requires balancing multiple customer priorities simultaneously.