Poor management and understaffed - Forklift Merchandiser Sam's Club Employee Review

2.0
Aug 2, 2024
Recommend
CEO approval
Business outlook

Pros

The hours are there. They will never send you home if there isn't anywork. Benefits are great, paid education for example. There are opportunities to grow and get another position. They have not problem helping you find another department or another store, if it isn't working out for you. Opportunity for growth and advancement is there, which is great!

Cons

Low pay, management will push you to work harder and do better because the managers make excellent bonuses the better the store does. Managers aren't there to help you, to mentor you, to help you grow in your professional field. They run through associates so fast, they don't care to help people. If certain associates in leadership like you, you can avoid some rules and not get in trouble, if they don't like you, they will throw the book at you and write you up no problem. Micromanaging is crazy. A team leader will tell you what to do, then a manager will tell you what to do which will be different, then the store manager will walk by and tell you something different to do. No communication inbetween management.

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
2w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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