Could be a great place to work - Team Lead Sam's Club Employee Review

3.0
Jun 24, 2024
Recommend
CEO approval
Business outlook

Pros

The job itself is simple. I oversee about 15-20 people with 3 areas of 1 department. I get along with my employees well, everyone is very kind, and I like working here overall.

Cons

The salaried managers are what makes the job difficult. None of them have any experience working in the departments they control so they don't understand any of the processes within each area of a department. They don't hire enough staff, cut part-time hours without notifying associates, complain that people aren't working hard enough, and expect one person to do a three person job. They are all fake and passive aggressive, just itching to fire someone or provide them with negative feedback. If you do your work and never call out or speak out about a frustration, you'll enjoy working here a lot. As soon as you become a strong employee and you have stuff going on in your personal life, they will, and I quote a salaried manager, "Do what I can to make their lives harder because they aren't performing." My schedule as an hourly manager changes weekly with no warning. The roles and responsibilities change daily with no training. I haven't been working here for a full year and it feels like I've worked here for years.

Explore other reviews about Sam's Club

5.0
Mar 18, 2026
Recommend
CEO approval
Business outlook

Pros

Consistent Schedule and expectations. Every employee in the store is helpful

Cons

Can get very busy and sometimes understaffed

1
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Sam's Club Response
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, less stressful than many kitchen jobs, guaranteed break times no matter what, good benefits

Cons

Communicating with managers is almost impossible. There are too many managers, and they are unaware of what the other ones do. The lead who writes my schedule changes constantly and I get a schedule that doesnt even make sense Ill go a week or more without seeing them (Different shifts they are at another store etc) and when I finally do talk to them they tell me to ignore what the app says. When I do that it dings me on points that affect how much PTO i accrue.

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Sam's Club Response
1w
Thank you for being a valuable part of the Sam's Club team and for sharing this detailed feedback.
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