I quit - Ecommerce Associate Sam's Club Employee Review

1.0
May 26, 2022
Recommend
CEO approval
Business outlook

Pros

Good pay Coworkers Set schedule

Cons

So much lol There is no training, put to work on your own immediately and learn as you go. My team lead refused to work/help. Mostly hid or followed the forklift drivers around - pathetic. The culture of the company is run by threat/scare tactics with their point system - ie: if you get 5 points you're fired, no exceptions. The only exceptions to the point system is that if you've been there for long enough/are a favorite, you learn to work the system. Management/team leads will drop your points if your getting close or will look the other way while you continuously fix your time on the computer. This led to older employees coming in late, leaving early and calling off consistently well over their 5 points with zero repercussion and putting extra work on new employees who are now working short staff. If you work before/after business hours they lock you in the store and you have to ask to be let out for your break so literally feels like prison. It is fast paced, constant, physically demanding work. Everything is big, oversized and heavy. You don't sit or slow down. Ever. Orders never stop coming in so you never catch up. You don't get 2 days off in a row so it kinda feels like you never have a day off. Everyone who works there hates working there and that's all anyone talks about (plus how many points they have. Obsessed with points) but they're invested so don't leave and just continue to show up miserable every day. They change the schedule without notice sometimes giving you an extra half hour so if you leave early you get a point. They have "special days" usually before/after a holiday or sale and if you call off on those days you get 2-3 points instead of 1..... unless you're an old/favorite employee and can do whatever.

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5.0
May 4, 2026
Recommend
CEO approval
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Pros

Flexible hours and stock purchase plan

Cons

Hectic with schedule working full time

avatar
Sam's Club Response
1mo
Thank you for sharing this review and for the time you spent with Sam's Club.
3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, less stressful than many kitchen jobs, guaranteed break times no matter what, good benefits

Cons

Communicating with managers is almost impossible. There are too many managers, and they are unaware of what the other ones do. The lead who writes my schedule changes constantly and I get a schedule that doesnt even make sense Ill go a week or more without seeing them (Different shifts they are at another store etc) and when I finally do talk to them they tell me to ignore what the app says. When I do that it dings me on points that affect how much PTO i accrue.

avatar
Sam's Club Response
2d
Thank you for being a valuable part of the Sam's Club team and for sharing this detailed feedback.
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