Interesting - Cashier Sam's Club Employee Review

3.0
Jun 4, 2013
Recommend
CEO approval
Business outlook

Pros

Good experience if you want to work in customer service. Most of the coworkers were nice, some general problems with customers but nothing major. Very competitive, if that is was some are looking for.

Cons

People are only appreciated if they make alot of sells, not if they are otherwise outstanding employees. The most important thing to them is not customer service, but making money, and selling memberships, even if you have to lie to do so. Almost like a used car lot.

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
3w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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