Failing department - Practice Success Manager, AD Division Sage Employee Review

1.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

Great team off talented sales individuals

Cons

I am writing this review out of deep concern, as I have reached a point where I feel completely unsupported in my role. The recent changes within the company have made it increasingly difficult to succeed, and I believe it's important to highlight the key issues that are negatively impacting both staff morale and overall performance. 
The targets set for the team have become increasingly unattainable, with opportunities to meet them having been stripped away due to recent role changes. This is putting immense pressure on the team and affecting overall job satisfaction. It's disheartening to see how these targets are being pushed without regard for the realities of the role and the challenges we face in achieving them. 
It is clear that decisions are being made by leadership without consulting or taking into consideration the feedback of those on the front lines. We are the ones working directly with the products and customers, and yet our insights and concerns seem to be overlooked. This lack of communication and engagement has created a disconnect that is severely affecting staff morale and performance. 
When team members have attempted to address concerns with management, the response has often been one of defensiveness or deflection, rather than a willingness to listen and make necessary changes. This approach has only added to the frustration and feeling unheard. 
As a result of these ongoing issues, a number of talented individuals are actively looking for new positions. This is a huge loss for the company, as we are the ones who truly understand the business, the products, and what is needed to succeed. If management does not take immediate action to address these concerns, I fear that the company will lose many of its best employees, which will have long-term consequences on both performance and company culture. I sincerely hope that leadership takes these concerns seriously and takes proactive steps to make meaningful changes. Listening to the team and addressing these issues is critical if the company hopes to retain its talent and succeed in the future.

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Sage Response
1y
Thank you for taking the time to share your comprehensive feedback with us. We appreciate your dedication and passion for Sage. It is clear that you care deeply about the success of the team and the overall organisation. We hear the impact you feel ways of working are having on staff morale and performance and encourage you to continue discussing these with your manager. It is important to us that you feel supported. Your feedback will be shared with the leadership team to ensure your concerns can be addressed appropriately. Thank you for your honest and detailed review.

Explore other reviews about Sage

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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