A stable global company that truly cares about improving communities across the world - Customer Experience Manager Sage Employee Review

4.0
May 24, 2019
Recommend
CEO approval
Business outlook

Pros

Stability and longevity of a mature company, but agile enough to compete alongside tech startups. Good emphasis on innovation and more autonomy than you'd expect from such a big company. For many roles, 35-hour workweek (in the UK) with core hours of 10-4 and the expectation that 5 of your daily 7 hours are main work and the remaining 2 are admin and other tasks — very reasonable expectations and promotes a good work-life balance. Corporate Social Responsibility (CSR) is much, much more than a tickboxing exercise. Sage Foundation is a core part of the Sage ethos and staff are encouraged and supported in all regions across the world to volunteer and help their communities. Excellent policies and social infrastructure mean that there are robust systems in place to assist employees with any issues, from HR to IT to career progression and way beyond. This was evident to me during my application process and has only gotten better! Many, many employees have worked here for 5, 10, or 15+ years. It speaks well of the company and also means there are some fantastic key contacts all over the business who can help with just about anything. Always meeting someone new! There is a LOT of capacity to move, change and grow with Sage. Many people switch roles, explore different parts of the business and develop their skills in new areas.

Cons

There are a LOT of systems and processes to get your head around. It can take years. Product development can be slow and frustrating in some areas. Open office spaces suck. It can be challenging to introduce new processes and ideas because of all the legacy code, technical debt, hoops and policies.

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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