Good Work, Decent Workplace - Support Consultant Sage Employee Review

4.0
Aug 19, 2017
Recommend
CEO approval
Business outlook

Pros

Not too demanding, not too difficult, pay is very decent, fun social activities every month or so, charity work with Sage Foundation is very rewarding, supportive team, competent leadership, lots of training provided

Cons

Unpaid overtime expectations (can be refused but you'll lose respect), occasional mandatory meetings after 6pm, daily mandatory meetings 10 minutes before 9am.

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Sage Response
8y
Thanks for your review. It’s great to read our pay works well for you and that you enjoy the social activities – we can see from #LifeatSage on Instagram that our colleagues in Kuala Lumpur certainly seem to enjoy themselves. Sage Foundation is fantastic in that our colleagues can spend up to 5 days a year to volunteer for charities of their choice and the team in Malaysia do a lot of this – well and an thank you! In Sage, we offer flexible work hour arrangement to our employees. We encourage you to discuss with your manager on a mutually acceptable alternative work schedule. As part of our Sage Way to ensure all new hires have a meaningful onboarding experience, we are diligent in ensuring that they are well-equipped and trained to be 100% ready to support our customers/partners. We thank you for your feedback and be assured that we will continue to thrive to make our employee experience an exceptional one.

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5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
6d
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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