Customer Technical Advisor - Customer Support Technician Sage Employee Review

3.0
Mar 27, 2017
Recommend
CEO approval
Business outlook

Pros

Overall positive culture and great facilities. Excellent colleague benefits and renumeration package. Good hours of work.

Cons

Confused directional changes. Heavy sales focus at the expense of producing better products. Lacking in implementation of new technologies. Poor Career progression due to cost-cutting overheads (definitely evident in Customer Services).

avatar
Sage Response
9y
Thanks for telling us about your experience of Sage when you were here. Really great to hear the culture worked for you and we agree the facilities at Newcastle are great. Work life balance is really importance for us at Sage as we know how colleagues value it, it's great you found this worked well for you. Regarding the changes, thanks for letting us know your feelings, we recognise we could do better in terms of communicating the message. The great news is we are investing heavily in our products and during a recent Sage Live TV we heard about some of the exciting changes to Sage One. We have and will continue to invest in more cloud-based products too. Lots of exciting things happening including new tech hubs in Barcelona and Warsaw. We have lots of great feedback from colleagues about how they have developed their career at Sage - I share Andrew Wilson's story here (see link bellow), but in essence he says “I thrived in this environment, I saw a job in X3 implementation and I pushed myself. This role will open so many doors – with X3 and my CIMA qualification – and now I have an IT and finance background. This benefits me and Sage equally”. Thanks for your review and, as promised, here's the link: https://www.linkedin.com/pulse/loyalty-trust-cannot-under-estimated-its-two-way-lynne-ellis-parker

Explore other reviews about Sage

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
avatar
Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
See reviews by: Helpful|Rating|Date|All