Severe Lack of Leadership & Direction - Sales Sage Employee Review

1.0
Sep 28, 2011
Recommend
CEO approval
Business outlook

Pros

Good vacation time, sick leave, average insurance coverage. All to make up for the average to low salaries and other inequities. A good place for a recent college graduate to start a career, but not a place to have a career.

Cons

Absolutely unattainable quotes for sales team. Example: in one particular division they were 3% over AOP (5% over previous year in actual revenue), yet sales reps are lucky to hit 50% of quota. In a horrible economy this division is still hitting numbers given by corporate yet the sales reps aren't getting commission checks because of a steep deceleration built into quotas. To top it off this particular division raised the quotas by at least 15% over the numbers corporate set. Managers are not promoted because of their management capabilities but instead on who they can hire at the cheapest salary or (like many jobs) who they know. Sage is not interested in hiring the best or keeping high performers. I've personally seen a handful of employees leave a division because of frustrations that could have easily been resolved with leadership. That crippled their ability to deliver services to customers as well as sales reps ability to sell, so they had to outsource the work that ironically was (and still is) done better than their own staff. Sage keeps expenses low by running what would be considered skeletons crews at most businesses. Many employees do the work of two people, yet there are others that do half the work of one person. Why? It is VERY hard to get fired from Sage. Therefore, they have a lot of people that would have otherwise been fired at other businesses. Internal processes are lacking or don't exist. Some divisions lack basic tools do to their jobs (i.e. a true CRM for sales reps). How does a company that owns a CRM not have it available for their sales reps? Oh yes...a proprietary CRM named Atlas has been in development for 5 years and has yet to be delivered. Cheap cubicals that dampen sound about as good as cardboard boxes.

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5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
2d
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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