Fast turn-around everywhere but where it counts: Employee feedback. - Customer Support Analyst II Sage Employee Review

2.0
Jun 30, 2016
Recommend
CEO approval
Business outlook

Pros

-Nice offices depending on where you're located -Benefits are great considering other non-startup company -Atmosphere, while tense because of restructuring, is fairly laid back -Your co-workers are among the best you'll work with, some managers however....*shrugs*

Cons

-Work-life balance is a joke (don't be sick too many times or have serious health issues or you'll find yourself in trouble fairly quickly). Also new provider for Disability will only call at the end of their day, nearly insuring denied claims. -Managers and Upper management are fairly unresponsible to criticism. To the point of taking it personally. -Some metrics that we're measured on are out of our control and even after multiple complaints, there's been no announced changes -Promotion seems to be hit or miss depending on managers, time of year, budget, random chance of wind. -You will spend more time justifying your job actions than actually doing your job. -No ability to learn unless its on your time (Hint: see above bullet on if you think you're able to do that) -Things change on a whim, sometimes several times in a day. You may find yourself doing something you're not trained for and expected to triage.

Explore other reviews about Sage

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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