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      Sage

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      Decent salary, but challenging support role for product with technical flaws - Support Analyst Sage Employee Review

      2.0
      May 19, 2026
      Support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      The company offers a decent salary range for this role

      Cons

      The support role consists of helping non-technical (often elderly) users to install the application on their desktop, finding the file they want to open or restoring a backup. Otherwise, finding work around development flaws because the isn't enough dev staff to make the product work as intended.

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      Sage Response
      2w
      Thank you for your feedback. We’re glad to hear that you feel the role offers a competitive salary, but we’re sorry to hear about the challenges you’ve experienced in your day-to-day work. Your comments have been noted, and we encourage you to share this insight with your wider team as well. As we continue to review hiring needs, your feedback will play an important role in shaping those decisions.

      Explore other reviews about Sage

      5.0
      Jun 5, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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