Compliqué - Technical Support Sage Employee Review

2.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Primes, Tickets Restaurant, Participation, Intéressement

Cons

stress, objectifs commerciaux, flux d'appels trop important, manque d'effectifs

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Sage Response
1mo
Merci pour votre retour et pour le temps que vous avez passé avec nous. Nous apprécions que vous ayez souligné les avantages proposés tout en partageant les difficultés que vous avez rencontrées. Nous reconnaissons que les postes en support client avec des objectifs de performance peuvent être exigeants, notamment lors des périodes de forte activité ou en cas de fluctuations des effectifs. Trouver le juste équilibre entre les attentes en matière de performance et des conditions de travail durables est un sujet que nous continuons d'examiner au sein des équipes, et des retours comme le vôtre contribuent à faire évoluer nos pratiques. Nous espérons que vous avez pu partager davantage de détails via votre entretien de depart (exit interview). Votre retour est précieux et nourrit ces réflexions en cours. Nous vous souhaitons le meilleur pour la suite.

Explore other reviews about Sage

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
6d
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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