Great people, difficult execution - Manager SSM Health Employee Review

2.0
May 20, 2019
Recommend
CEO approval
Business outlook

Pros

Nice work culture - corporate values mean something here. Passionate co-workers, who believe in the mission statement. A wide variety of projects to keep things interesting and the ability to contribute to work that makes a difference.

Cons

Completely disorganized - opaque lines of responsibility. VPs would rather manage and supervise daily activity and personnel than set strategic direction, develop overarching plans to meet organizational objectives and create ways to streamline work. Directors would rather manage and supervise individuals than find synergies between their various organizations. Managers are expected to be combination individual contributors, project managers and accountants rather than actually manage teams. For 4 years SSM has been trying to create a proper PMO with 0 success. Think about that statement and all that implies for Sr Leaderships ability to execute, gain accurate/timely insight into their "priority projects", for what is expected of non-Sr Leadership employs to pick up the work of a project manager, for the amount of overlapping projects and toe stepping that occurs. This is insane for an organization this large. No meaningful goals. No annual or quarterly department objectives. No defined ways to succeed. Just many many daily changing ways to fail. The term 'Strategy' means something very different at SSM than it does at other organizations. Strategy at SSM means scribbling down annual budgets into a multitude of spreadsheets, then working through many many iterations of random budget cuts with no thought to outcome or business impact. Then complain about why things aren't getting done and reworking individual issues frantically.

Explore other reviews about SSM Health

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work with

Cons

Not i can think of

1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

The people I shared my office with were nice.

Cons

If I could give this place negative stars, I would. I suggest ANYONE looking at SSM for a job, to run the other way. This has to be my absolute worst company I have EVER worked for. It is ok for people to completely ignore all emails and voice mails - all levels. So if your job relies on someone else to get info from, good luck. And, you'll have ZERO support. Business managers face no consequence's, so they don't even bother to do their job (answer emails, annual reviews, sharing information regarding your department or the hospital, addressing issues causing conflict within your work environment, people come and go as they please, do nothing but stand around and talk, then leave. You take on tasks because if not, it won't get done and there are still a few people that actually take pride in working. Doctors have zero regard for the staff that keep them in compliance. The lie to staff, applicants, allow their children to come in and run wild, destroying others property, and even going to the procedure rooms!!! NOTHING HAPPENES. My "manager" didn't bother to term me, and so when my benefits were supposed to end, they didn't and while I had NO ACCESS to my benefits (and I didn't want it, the benefits are the worst), they took my money and two months later I am STILL dealing with BS excuses from HR. It should NOT take 2 months to refund money you stole from me, because my manager didn't complete his job. Now, lets talk about those "benefits" they say are so great. It's Medica. It's run by SSM and they cover just about nothing, and the only doctors that take the crappy insurance, is SSM doctors. So, then you go to them, they bill you multiple different times for the same thing (that's a whole other fraud issue on the patient side), you're supposed to get an employee discount, no one gives it to you unless you repeatedly request it and wait weeks for billing to respond. SLU employees create divides, and give attitudes while contributing nothing to the office. It's just a terrible, terrible work environment and it won't get any better until they start actually enforcing the code of conduct, ethics and really care about the employees, because now, they could care less. You can't even contact anyone in HR directly, you have to "put in a ticket". Orientation is all online and it's all just so blah from the start. Their pay scale is well below average and their turnover shows it. And now, they are forcing employees to take PTO when THEY say, not when the employee wants to (doesn't matter if you're saving PTO for a vacation in a few months), so what's that say about the longevity of the company? They say they are not for profit, but it's ALL about the profit there, so even that's a joke.

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