BE AWARE. - Anonymous employee SAPI Employee Review

The company talks a big game about innovation, culture, and opportunity, but the internal reality couldn’t be further from that image. Behind the buzzwords and big ambitions, there’s a lack of structure, clarity, and genuine leadership support. New hires are often left to figure things out entirely on their own from day one, without clear guidance, handover, or accountability from those in charge. There’s little consistency across teams, and decisions are made reactively rather than strategically. Communication is poor amongst senior leaders, (e,g, Wednesday is the day everyone is supposed to be in office - the people who should be setting the example, i.e. Heads of departments, either stroll in late, or dont turn up at all- I thought they were supposed to lead by example?) and asking for help or clarity is often met with vague responses, or a sense that you’re being difficult for even asking. Over time, this creates a culture of hesitation and burnout - people are afraid to raise issues, so problems linger and good people quietly disengage. We had a mass exodus recently and then shortly after more senior managers started disappearing who were good at their job. The company has a habit of overpromising - both internally to its staff and externally to partners and customers - without the systems or planning required to deliver on those promises. It gives the impression of progress, but behind the scenes, it’s mostly patchwork fixes and last-minute scrambling. Those who genuinely care about building something sustainable end up frustrated and drained by the constant lack of alignment and ownership. With proper organisation, stronger leadership, and a real commitment to following through on what’s promised, Sapi could be a great place to work. But as it stands today, the gap between what’s said and what’s actually delivered is too wide, and it takes a toll on even the most capable and motivated people.