Money is the only incentive - Customer Service Advisor Riverside Group Employee Review

2.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

The money. They pay more than most , but they have to due to the high turnover of staff . Annual leave is good

Cons

Inadequate training.Newcomers expected to use knowledge articles when dealing with a call. Stressful and the location of the head office

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Riverside Group Response
2w
Thanks so much for taking the time to leave us a review. We're proud to be part of the Fair Employment Charter so glad to see you feel you're paid well for the role you do. We have also noted your cons, and we do regularly review our Learning and Development offerings. So, you'll be pleased to know there is currently a brand new colleague induction programme as well as ongoing learning being produced for our call centre colleagues. This will support knowledge and skills to help deliver the best possible outcomes for our customers, Watch this space!

Explore other reviews about Riverside Group

4.0
Dec 22, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of shadowing work allowed, great people

Cons

Low pay, long hours - hard to keep up with

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Riverside Group Response
4mo
Thank you for taking the time to leave a Glassdoor review, we're so pleased to hear that you're enjoying your time at Riverside and get on well with your colleagues. Colleague wellbeing is very important to us, and we have lots of internal support available, so we were concerned to read that you are working longer hours. As reviews are anonymous, we can't reach out to you on Glassdoor to find out why this is. so please raise this with your manager if you feel comfortable to do so, or if you would prefer you can always email the listening at Riverside team with your concerns, We wish you every success with your internship!
3.0
Aug 22, 2015
Recommend
CEO approval
Business outlook

Pros

Working close to home direct patient care very rewarding.

Cons

Too political for me too much back stabbing and gossip

2
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