Customer Engagement - Anonymous employee Ritz-Carlton Employee Review

4.0
Nov 7, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you are a true service professional, the Ritz-Carlton is a place where the genuine care and comfort of guests is the highest mission.

Cons

Very political in some departments.

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits for retirement, and hotel discounts.

Cons

The GM creates a toxic work environment. HR didn’t respond to emails, and couldn’t handle the workload. The accountants think they’re the best thing since sliced bread and only ever send nasty emails to other staff members. Favoritism is frequently, and blatantly displayed.

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