Ritz-Carlton Reviews

Updated Jan 20, 2021

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4.2
82%
Recommend to a Friend
87%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
682 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Amazing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    Salary, work environment, everything is outstanding

    Cons

    there are no cons, great company

  2. "Good benefits, tough job"

    4.0
    Former Employee - Housekeeper/Houseman in Toronto, ON

    I worked at Ritz-Carlton full-time

    Pros

    Good benefits but tough job

    Cons

    Job is tough and no proper weekends


  3. "Can't speak for the whole chain"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    Former Employee - Server/Waitress in Montreal, QC

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Extensive benefits, union services and vacations

    Cons

    High standards, without providing the means for the staff to execute their work properly

  4. "Almost good place to work!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SPA Attendant in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Ritz-Carlton full-time for more than 3 years

    Pros

    A good place to work if you are people-oriented

    Cons

    The schedule needs to be review, organized, and more efficient.

    Continue reading
  5. "The First Name in Luxury"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security/Loss Prevention Officer in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Ritz-Carlton full-time for more than 5 years

    Pros

    The name is synonymous with luxury guest service. Looks excellent on any resume.

    Cons

    Part of a very large Marriott chain... For good and bad.

    Continue reading
  6. "Meh"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Host in Toronto, ON

    I worked at Ritz-Carlton part-time

    Pros

    There are different departments in which you can cover shifts

    Cons

    They value “suck ups” over hard workers

  7. "The place to be if you're a career waiter/server"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in Montreal, QC

    I worked at Ritz-Carlton full-time for more than 3 years

    Pros

    Free staff meal for every work day, dry cleaning of work clothes on premises, union that protects workers rights

    Cons

    Union protects give huge advantages to employees with more seniority

  8. "Great company"

    5.0
    Current Employee - Server in Toronto, ON

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    Perfect place for learning and growing professionally.

    Cons

    Nothing bad to say about the place

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front of House Manager in Toronto, ON
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Challenging and rewarding environment. Great co-workers and guests!

    Cons

    I don't have any complaints, only great things to say about working here.

  10. "Worst place I’ve ever worked, Ritz-Carlton Toronto"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Club Concierge in Toronto, ON
    Positive Outlook
    Disapproves of CEO

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    • Guest are some of the best in the industry • Some ladies and gentlemen are excellent co-workers, and teachers because they love working in hospitality • On paper, it is an excellent company

    Cons

    • Negligent and incompetent management • Management pretends to care about you. but in reality, they are more preoccupied about their next promotion • They don’t follow the employee promise and other laws that shaped the Ritz-Carlton • Some senior employees have toxic personalities and management underminds complaints • Scheduling is very disorganized, unnecessarily • Toronto has the worst Ritz-Carlton to work for; it will make you want to choose a different career

    Continue reading
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