Couldn't be better - Server Ritz-Carlton Employee Review

5.0
Jan 23, 2015
Recommend
CEO approval
Business outlook

Pros

The Ritz-Carlton hires their employees very wisely. Everyone is so friendly and outgoing. You get great benefits and hotel discounts. They really want you to excel in the company and see you grow within, although it can be tough. You have to pay your dues to move up.

Cons

Can be difficult to get time off. The location I'm currently at is very seasonal, so you can't take off during high season easily.

Explore other reviews about Ritz-Carlton

5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

3.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Free meal, good pay, friendly

Cons

General manager does not understand the whole situation before criticizing

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