Was a great company...headed down the tubes due to reorg with Marriott International - Corporate Director Ritz-Carlton Employee Review

5.0
Oct 13, 2009
Recommend
CEO approval
Business outlook

Pros

great brand, quick competent teams in place, good training, great benefits (esp. hotel stays), great ladies and gentlemen, great company if you are in sales. all other disciplines are secondary. if you are liked you get promoted. Senior leadership is experienced,approachable, likeable and stand up leaders. Most having an amazing presence.

Cons

very north american centric company, solutions often only work in the US, limited resources, never enough budget, shortcuts galore, shoddy product (when compared to competitors (four seasons, mandarin). if you aren't liked, you get demoted to second tier city hotels (St. louis, dearborn, cleveland or worse, intl cess pool cities that no one will ever visit you at: sharm el sheiky). Recent public reorg with marriott has realigned most of the corporate team (hr, loss prevention, ops, finance and soon sales/marketing ) positions are being reviewed and corporate culuture is at at an alltime low. All "original" RC employees are confident this is the beginining of the end for this great brand as Marriott will take it over and treat it just like one of their other brands.

Explore other reviews about Ritz-Carlton

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

See reviews by: Helpful|Rating|Date|All