Mass Exodus continues … - Senior Territory Manager Ritchie Bros. Employee Review

overall strategy to decrease expenses while gaining “bigger share of wallet” of existing customers by pushing a self-service / eBay-type business model. Near abandonment of the long term relationship model with customers. Preference is to have a call center -type approach on most customers coupled with self-service to RB’s remarketing channels with minimal guidance or interaction with RB pro staff. However, customers still pay the same and in some instances more for these services than before. This continues to frustrate employees and customers, but the dwindling expenses of labor and other costs of business excites the Company’s hedge fund investment crowd.