Large company but small branch feel. Experience depends on your location. Schedule is erratic. - Customer Service Manager Ritchie Bros. Employee Review

4.0
Jan 3, 2013
Recommend
CEO approval
Business outlook

Pros

Lots of experience to draw from, different locations support each other well, reasonable amount of autonomy in each location considering how huge the company is. Pay as a Customer Service Manager was good when overtime is considered, but you have to work very very hard for it. The headquarters management teams were supportive.

Cons

Your experience depends highly on the team at your location. If you like them, great. If you don't, you are in for trouble. Some groups can be very clique-y, while others are very positive and supportive. The auction days are exciting but toooo long (upto 18 hour days). Growth within the company is pretty limited, depending on your skills.

Explore other reviews about Ritchie Bros.

5.0
Sep 6, 2025
Recommend
CEO approval
Business outlook

Pros

Support is abundant throughout the company, making my role easier to take on any daily tasks.

Cons

Sometimes the larger size of the company can slow down a simple task.

1
3.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

good company with lots of positions to branch into

Cons

Leadership changes frequently making it hard to have a proper supervisor

1
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