Excellent Training Program - Enterprise Services Specialist Ricoh Employee Review

2.0
Feb 7, 2021
Recommend
CEO approval
Business outlook

Pros

They had a fantastic training program and truly embraced helping individuals getting to the next level of product knowledge. Ricoh wanted to get beyond the copier business and become a larger part of the digital transformation.

Cons

Working for a large organization of Ricoh's size communication breakdowns are going to exist. Having a compensation plan where Managed Services and Software reps had to rely on copier reps to succeed is a disaster waiting to happen. There was no incentive for cooperation and there was no edict from management to help sell MS and / or software therefore the copiers got replaced and clients never got to hear about the services and software Ricoh could provide.

Explore other reviews about Ricoh

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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