Come roast s’mores with us over this dumpster fire that is Reynolds! - Senior Territory Manager Reynolds American Employee Review

1.0
Sep 21, 2022
Recommend
CEO approval
Business outlook

Pros

Company car/fuel card (that you pay for through salary deduction each month). Possibility of quarterly bonuses (paid if/when company feels like it or based largely upon factors outside of your immediate role/performance). Decent pay (if stress/anxiety doesn’t have you spiraling and you don’t have a family to support; also assuming inflation doesn’t continue rising). Diversity & inclusion… if/when it applies you’ll probably enjoy more career advancement opportunities.

Cons

Unrealistic expectations on workload, no respect for work/life balance, entry-level pay increased for new-hires (little to no merit pay increases after that), constant barrage of extra work/initiatives (largely falls upon territory managers to execute), no real direction (other than get everywhere every month while constantly assigning office work which you won’t have time to do during working hours), little/no team-building activities, no real training program for new hires (really depends on who you report to/TM’s who provide training), company car will only fit 1-2 people on good days (way too many materials to have any remaining trunk/back seat space). You MUST be completely self-sufficient in all aspects of your position because if you’re lucky you may receive clear direction in 1 area out of the 1,000 tasks/executable activities you will perform daily. You had better thrive operating completely in the “gray” areas because even management can’t rationalize the direction provided by senior/upper management. Managers/directors (even great ones) are so afraid of losing their job or of BAT (parent company/leadership) in general that you can expect little to no understanding, patience, clear direction, or realistic expectations (at least not long-term). No long-term stability, job security, or even compensation (bonuses). Some people may have to travel constantly/drive 4+ hours a day for the same pay as those driving 30min. You may also have a territory that is largely low-income/high-crime for also no change in compensation (or safety measures in place other than carrying your rape-whistle and saying a prayer before leaving your car).

Explore other reviews about Reynolds American

5.0
Apr 3, 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

avatar
Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

1
See reviews by: Helpful|Rating|Date|All