Favoritism and Politics and poor, inexperienced management - Management Reynolds American Employee Review

1.0
Aug 21, 2010
Recommend
CEO approval
Business outlook

Pros

Salary is good for most positions and they give you a company car.

Cons

Promotions are based on favoritism and politics, basically the good old boy system...no females have made it to Senior level management, only white males have been moved into the last 6 promotions. The company is full of very young, inexperienced entry and senior level managers. Upper management does not support their direct reports, instead they are more concerned with getting ahead themselves and will do anything to anyone who gets in their way. The company likes to promote what a great place it is to work but the majority of field sales and home office employees are extremely unhappy. Very high turnover in management and sales, in upwards of 30%. Management is unprofessional and leaks out personal information to anyone who will listen. This company is a wreck and no one cares because the American Spirit brand is growing and very profitable. The Executive Leadership Team is on loan from RJ Reynolds Tobacco and these ELT members are moving back to RJ Reynolds, so what do they care, well, they care about themselves and getting themselves ahead. This is a company where you watch your back, watch what you say because you never know who will be your boss tomorrow and you never know who will try to take you down, even for something you didn't do. It's such a sad state that a great brand is being managed by a not so great company.

Explore other reviews about Reynolds American

5.0
Apr 3, 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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