Dear Chairman of the Board Luc Jobin – From the US Market - Territory Manager Reynolds American Employee Review

1.0
Jul 15, 2021
Recommend
CEO approval
Business outlook

Pros

All the Territory Managers and those that support us are the HEART AND SOUL OF THE COMPANY IN THE US MARKET. Without our team the US Market will fall within a few years. Those who review Reynolds American should also review BAT since they are the ultimate decision makers for the US Market

Cons

The US market is falling apart, everything looks great on paper but the reality is that the rate that we are going there will no longer be a US market for BAT. So much product has been forced out to our retail partners in the last year, that millions and millions of dollars are tied up in nicotine products that are sitting in back rooms collecting dust. We have had several more list price increases than our competitors that we are now over price out of the markets. I’m waiting for out top partners, such as Circle K, 7-Eleven, Speedway, Casey’s General Stores, Murphy USA, GPM Investments, Extra Mile, Wawa, to name a few, to finally realize how much money is tied up in Nicotine product inventory that they are not making money. This issue has been more extreme in the last year since the New Leadership Team that currently makes decisions for Reynolds American do NOT know anything on how the tobacco business runs in the US Market. They believe that full priced product can be forced out and any time as a promotion and our retailers have to accept it per the contract. We have launched of 30 new nicotine products in one year with multiple waves of full priced product forced as a promotion. One day, these chains and independent outlets will want to return all the product to Reynolds American or cancel their contracts. I believe that this day will happen very soon. Unfortunately, when this does happen you will not have the people in Trade Marketing there to smooth things over. Majority of these people will be gone due to the decisions and directions of the current leadership management.

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5.0
Jun 26, 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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