Chronic understaffing: Each location runs on just two employees, expected to manage the workload of an entire team.
Unsafe scheduling practices: Double bookings are the norm. Even with a full schedule, we are required to provide same-day services for new clients. Unrealistic expectations set by upper management what is considered “busy” to warrant getting a second laser and another RN to perform treatments.
No regard for breaks or work-life balance: Breaks are routinely missed or cut short. Overtime is expected.
Minimal support from upper management: Concerns are dismissed or deflected. Speaking up leads to gaslighting, with leadership claiming “this is what we asked for.”
Toxic culture and profit over care: Protocols change on a weekly basis - something is always new and it’s exhausting to try and keep up. Disorganized company claiming to still be a start up - but they have been around for years. Clinical protocols change constantly, often raising questions about whether client well-being is being sacrificed for revenue. Management encourages being deceitful to clients, not giving them all their options - especially when it comes to financing because they think it will confuse them and they may need time to think about purchasing (aka potentially losing a sale) - and would rather trap clients into packages with no option to refund. They don’t care about their employees, nor their clients. They only care about money, but love to preach a narrative about being “people first” and that we are “changing lives”.
Broken promises: Raises are dangled but rarely delivered. Pay remains low despite increased responsibilities and cost of living.
High turnover and low morale: Staff leave frequently, and those who remain are exhausted and demoralized.
