Hard work for next to nothing - Customer Service Representative Refuel Employee Review

1.0
Nov 19, 2025
Recommend
CEO approval
Business outlook

Pros

Get to know people in my community Get to interact with people

Cons

Physically taxing work (no breaks, not allowed to sit for entire shift) Paid very little Never know what customers will walk in or how violent they may be Forced to smile even if a customer is being rude If a customer threatens you or makes you feel unsafe, you will rarely be taken seriously

Explore other reviews about Refuel

5.0
Dec 3, 2025
Recommend
CEO approval
Business outlook

Pros

Hours were good and liked the peopel who shopped

Cons

nothing much to say bad

1.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a job with a paycheck.

Cons

•Intentional understaffing: -Constantly manning the store alone— which is not only overwhelming, but it’s also a safety risk. •Zero regard for work/life balance - Due to the aforementioned understaffing; Staff burn out quickly, and frequently. Leading to frequent call outs and high turnover rates. Meaning that you will rarely have a day off where you aren’t called and begged/pressured into covering shifts. They will not only beg you to cover shifts for your location— but for other stores in the region as well. 2 cashiers per shift would be a simple solution. That way if 1 calls out, there’s 0 panic— because the shift is still covered. •Unsafe work environment (Depending on area) - I was threatened by a customer on the job about a month ago. I reported the incident to corporate immediately, and nothing is being done about it— aside from my hours being slashed. What am I supposed to make of that?

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