Pros
Although it use to be much better; the pay is not the worst for an inside sales position. There are contest where you can win some additional money. You can also win some prizes. There is a steady flow of incoming calls. SO no cold calling is needed. Lunch is very cheap. Most P.M.'s (supervisors) are pretty cool.
Cons
The comp plan is always changing. Each time it changes, you make less money. They will switch you from one business to another without notice. And they will do this in a heart beat. I was lied to about getting an earlier shift. I always worked 1-10. They are open to 12 midnight! They are always asking for you to do overtime and shift swaps. And you're a prisoner to your desk. Every time you leave your desk, you have to hit the stop clock. You get 35 minutes for break. Even if you've worked a 12 hour shift! They will work you like a mule! You get a 60 second (on the dot) lunch break! Anytime you go over your break, you collect points. If you get more than 20 points, they will fire you. If you're late by over 4 minutes, you automatically get 1.25 points. It doesn't matter if you call ahead and tell them that you're stuck in traffic. And turnover is very high. That's why they are always hiring. In addition, you can't sleep with another manager. Even if your a manager! So don't "fraternize". The last time i heard about a policy like that, i was in the Navy. lol And they fire everybody. Managers are usually fired to get fired. Recently, the North Charlotte office just fired over 7 managers in less than one week! The company will never grow because they fire way too many people. Most people don't last 90 days. Plus, this company has switched cities about 5 times before it came to Charlotte. And they have no loyalty to their employees. No matter how long you've been there.