Pros
For the most part, you always know what to expect. Call after call, very scripted for the most part. You'll say you're in the "central(ized) leasing office" so many times you'll be saying it in your sleep -- literally. Decent, drama free work environment with the downside of a terrible, congested commute if you work the 9 to 5.
Cons
Little to no opportunity for promotion except in the "Career Path," which requires you to attend about 20 to 40 hours of unpaid class time while completing about double the reading time in preparation for each class...also unpaid. You do get a raise after moving up the career path, but it is often delayed due to needless bureaucracy. The bonuses you get for good performance are decent, but rare because good performance is defined as a score of anywhere from 95 to 100% on "shops" which are demanding team lead/QA assessments of your call performance, where you can fail simply by saying too many "uhs" or sounding a little under the weather, which brings up the flipside, you get placed on performance warning or an OTI - opportunity to improve. There are more acronyms here than the US military. In terms of truly being promoted and moving up in status vs. just getting a raise, there is little opportunity. Middle and upper management is very cliquish and it's a promote from within within (repetition intentional). People in those positions play musical chairs and gain new titles quickly.
