Not the best experience - Support Representative RealPage Employee Review

1.0
May 21, 2018
Recommend
CEO approval
Business outlook

Pros

My team was great. My NY Verification's lead/supervisor is amazing, being someone who worked in our department herself, she understands that departments needs and is extremely knowledgeable. By far the best supervisor I have ever had.

Cons

My gripe is really with the company. Since real page acquired On-Site the environment has been stressful. When I heard this company does not care about their employees, MAN! They were right. Before the transition was made RealPage promised that everyone's jobs were secured and there would be no layoffs and better health benefits would be provided. Lies! They laid off more than half of the company's employees once the merger was complete. They completely cleared a whole department and moved all calls to their call center in the Philippines, non-stop complaints poured in regarding the poor customer service from their call center and the hold time being a little over an hour. Due to the overwhelming amount of work and lack of employees with no back up plan from RealPage, all departments have been bombarded with complaints from properties and applicants, especially in regards to the Philippines call center's poor customer service and lack of knowledge on the non-existent department's services. Health benefits took a nose dive from what was previously offered and there are no longer any opportunities for growth, you are only able to transfer within 2 departments which both carry so much responsibilities with the same pay rate. Many of the original On-Site employees have quit due to the lack of growth, ridiculous health benefits, and just overall lack of job security. The reason why they bought out On-Site was because it worked, employees were happy, clients were happy, but now because of all the abrupt changes and downgrades the work environments is completely stressful especially for those with families afraid of being laid off. We see the RealPage higher ups come in but never associate with any of the employees. They literally just walk in to the conference room and leave, no hello's no goodbye's, not gratitude at all. They just walk right pass you with their nose in the air, no kind of acknowledgment or appreciation.

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RealPage Response
8y
Thank you for your post. I'm glad that you like your team and leader as that is really important. Now on to the cons. You mentioned that we laid off half of the employees after the merger was complete. The facts are there are 210 FTEs and 13 Supplemental employees committed to On-Site. Over the past 9 months since we have joined forces 11 positions were eliminated from the system. In addition, we have had some voluntary turnover which is to expected any time companies combined forces. We are also in the process of muscling up On-Site and have recently approved 32 requisitions to handle the increase in business volume. Of the 32 positions 31 are going to be in the United States. Now lets discuss benefits, what you failed to mention was the benefit premiums that you were paying have significantly dropped. Your deductible did go up. There were some changes with the medical plan when you were transitioned into RealPage benefits. The difference in dollar amount in the RealPage plan varied depending on what On-Site plan you were enrolled in. The RealPage in-network deductible is a little higher, but the out-of- pocket maximum is equal to or lower than the On-Site plan. While you did have a HMO plan available to you with traditional copays, the monthly rates were much higher. Under the consumer-driven health plan, the monthly rates are considerably lower, and RealPage offers an employer contribution to your Health Savings Account in order to help offset some of the deductible. In 2019, we are going to put in a blended plan with a lower deductible and higher premiums. Hopefully that will meet your needs. Your advice is spot on and will be shared. When leaders come to the site they should spend a considerable amount of time with the employees and not just go to conference rooms. To support the integration we have assigned a senior leader to the Campbell office. I will make mention to him to circulate more. Please call me or Tiffany at any time. Sincerely, Kurt Twining x4016

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Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
1w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
May 29, 2026
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CEO approval
Business outlook

Pros

Professionalism means building a workplace where fairness, merit, and respect matter more than favoritism and office politics.

Cons

RealPage may be a good company on the surface, but working in RUM software development was an absolute nightmare. From what I saw, promotions went only to white employees, favoritism ran the team, and toxic office politics mattered more than skill, fairness, or basic professionalism. The Senior Director was shockingly unqualified and created an environment where favorites were protected while capable people were pushed aside. I’m relieved my time there is over. What I still don’t understand is why RealPage allows such a hostile culture to exist, a culture where bad leadership thrives, politics beat merit, and the worst people are the ones rewarded.

1
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RealPage Response
3w
Thank you for taking the time to share your experience. We take concerns around fairness, respect, and leadership seriously, and your perspective matters. Since you’re a current employee, we encourage you to connect with your HR partner or another trusted member of the HR team so your concerns can be heard directly and looked into through the right channels. We want every employee to feel valued, supported, and treated fairly, and your feedback is helpful as we continue working toward that standard.
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