Avoid - Receptionist Rapport (London) Employee Review

Dear former Rapport Ambassador, Thank you for taking the time to write a review as we appreciate your feedback. We are very disappointed to hear that you had a negative experience and we are sorry that you feel this way. We would like to understand more about what has caused you to feel this way during your time with us as we would like to investigate this further. We kindly ask you to reach out to us via samh@rapportservice.com. At Rapport, we have a multitude channels in which Ambassadors can be recognised for their hard work, individuality and valuable contributions to the company. Our internal Excellence Awards and the WOW! Awards (external recognition program) are just two of the ways in which we encourage our managers to recognise and celebrate their teams and peers. On top of what we do company wide, many individual contracts choose to have their own recognition programs that are dedicated to their teams. There are a lot of different channels through which feedback or concerns can be brought to our attention, in case someone would not feel comfortable to speak to their manager. In this case we are sorry to read that you felt that you could not raise your concerns without repercussion and felt that Glassdoor was the only option for you. Did you consider giving feedback directly to someone from head office? We hope that you were made aware of all our opportunities to give feedback and feel supported. These include our employee assistance program; the feedback page on our intranet (MyRapport); ability to speak to anyone in head office; the employee forum; or during your exit interview. We host regular feedback forums and conduct at least two employee surveys a year so that we can continually improve. Our Ambassadors are the main reason for the success of this company and that is why the wellbeing of our staff is our top priority. We have put a lot of effort into our wellbeing programs and our diversity and inclusion strategy, for which we have recently won the HR in Hospitality award for Excellence in Diversity & Inclusion. You indicated that you worked for Rapport for more than 3 years so it is concerning for us to see what you have written in your review. If you can reach out to us directly, we would very much appreciate this. We take these reviews very seriously but in order to investigate your points raised further we kindly ask for more information. Warm regards, The Rapport People Team